🔒 Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how rh365 (hereinafter "we," "us," or "our") collects, uses, stores, processes, and protects personal information provided by users (hereinafter "you" or "your") of our online casino and sports betting platform accessible at rh365.cam and associated mobile applications. This policy applies to all Filipino users of our services, regardless of specific location within the Philippines, including residents of Metro Manila, Cebu, Davao, Quezon City, Makati, and all other Philippine cities and municipalities.

By registering an account with rh365, accessing our website, or using any of our gaming services, you acknowledge that you have read this Privacy Policy in its entirety and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of our platform and refrain from providing any personal information.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with rh365, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (for verification purposes)
• Contact Information: Email address, mobile phone number, residential address, city, postal code
• Financial Information: Payment method details (GCash account numbers, PayMaya account information, bank account details for BPI, BDO, Metrobank, and other Philippine banks), transaction history, deposit and withdrawal records
• Account Credentials: Username, password (stored in encrypted format), security questions and answers
• Verification Documents: Copies of government-issued IDs (Philippine passport, driver's license, UMID, SSS ID, etc.), proof of address documents (utility bills, bank statements), and selfie photos for identity verification
• Communication Records: Customer support inquiries, live chat transcripts, email correspondence, feedback submissions

2.2 Information Collected Automatically

When you access and use rh365 services, we automatically collect certain technical and behavioral information, including:

• Device Information: Device type, operating system, browser type and version, device identifiers, screen resolution
• Connection Data: IP address, internet service provider, geographic location (city-level), connection timestamps
• Usage Data: Pages visited, games played, betting patterns, session duration, click behavior, navigation paths through our platform
• Transaction Data: Deposit amounts, withdrawal requests, bonus claims, wagering activity, win/loss records
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Section 8 for detailed cookie policy)

2.3 Information from Third-Party Sources

We may receive personal information about you from third-party sources, including:

• Payment Processors: Transaction verification data from GCash, PayMaya, and Philippine banking institutions
• Identity Verification Services: Verification results from third-party KYC (Know Your Customer) service providers
• Fraud Prevention Services: Risk assessment data and fraud indicators from specialized security services
• Game Providers: Gaming activity data from Pragmatic Play, JILI, PG Soft, Evolution Gaming, and other software providers whose games you play on our platform

3. How We Use Your Information

rh365 uses your personal information for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your gaming account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting, and promotional offers
• Managing your account preferences, limits, and settings
• Communicating important account information, updates, and notifications

3.2 Verification and Security

• Verifying your identity and age to ensure compliance with Philippine gaming regulations (21+ requirement)
• Preventing fraud, money laundering, and other illegal activities
• Detecting and preventing creation of duplicate accounts
• Investigating suspicious activity, potential security breaches, and terms of service violations
• Protecting our platform, users, and business operations from security threats

3.3 Legal and Regulatory Compliance

• Complying with Philippine anti-money laundering laws and regulations
• Fulfilling reporting obligations to gaming regulatory authorities
• Responding to legal requests, court orders, and law enforcement inquiries
• Maintaining records required by applicable Philippine laws and regulations

3.4 Customer Support and Communication

• Responding to your customer support inquiries and resolving issues
• Sending transactional emails and SMS notifications regarding your account activity
• Providing technical support and troubleshooting assistance
• Conducting customer satisfaction surveys and gathering feedback

3.5 Marketing and Promotions (with your consent)

• Sending promotional offers, bonus notifications, and marketing communications about rh365 services
• Personalizing promotional content based on your gaming preferences and activity
• Informing you about new games, features, and platform updates
• Conducting promotional campaigns and tournaments

You may opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in promotional emails. Please note that opting out of marketing does not affect transactional or account-related communications.

3.6 Platform Improvement and Analytics

• Analyzing usage patterns to improve user experience and platform functionality
• Conducting research and analytics to enhance our services and offerings
• Testing new features, games, and promotional strategies
• Generating aggregated, anonymized statistics for internal business purposes

4. Data Sharing and Disclosure

rh365 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the limited circumstances described below:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, Philippine banks, and other payment services that process your deposits and withdrawals
• Game Providers: Pragmatic Play, JILI, PG Soft, Evolution Gaming, and other software providers whose games you access through our platform
• Identity Verification Services: Third-party KYC providers that verify your identity and age
• Cloud Service Providers: Companies providing secure data storage and hosting services
• Customer Support Tools: Live chat platforms and help desk software providers
• Analytics Services: Companies providing website analytics and performance monitoring
• Marketing Services: Email service providers and SMS gateway operators (only for users who opt in to marketing communications)

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information and may use it only for the specific purposes for which we disclose it to them.

4.2 Legal Requirements and Protection of Rights

We may disclose your personal information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or lawful requests from government authorities
• Respond to inquiries from Philippine gaming regulatory bodies and law enforcement agencies
• Protect and defend our legal rights, property, and business interests
• Prevent, detect, or investigate fraud, security breaches, or illegal activities
• Protect the safety and security of our users and the general public
• Enforce our Terms and Conditions and other policies

4.3 Business Transfers

In the event of a merger, acquisition, corporate reorganization, sale of assets, or bankruptcy proceeding involving rh365, your personal information may be transferred to the acquiring or successor entity. We will notify you via email and/or prominent notice on our website of any such change in ownership or control of your personal information.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized data that does not personally identify you with third parties for research, marketing, analytics, or other business purposes. Such data cannot be used to identify you individually.

5. Data Security Measures

rh365 implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All sensitive data transmissions are protected using industry-standard SSL/TLS encryption protocols. Passwords are stored using advanced cryptographic hashing algorithms.
• Access Controls: Strict role-based access controls limit employee access to personal information on a need-to-know basis. Multi-factor authentication is required for administrative access.
• Network Security: Firewalls, intrusion detection systems, and regular security monitoring protect our infrastructure from cyber threats.
• Secure Data Centers: Personal information is stored in secure, access-controlled data centers with 24/7 monitoring and redundant backup systems.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security weaknesses.
• Employee Training: All employees receive mandatory training on data protection, privacy principles, and security best practices.
• Incident Response: We maintain a comprehensive incident response plan to quickly identify, contain, and remediate any security breaches.

While we implement robust security measures, no system is completely secure. You also play an important role in protecting your account by maintaini ng strong passwords, not sharing your login credentials, and promptly reporting any suspicious account activity to our customer support team.

6. Data Retention

rh365 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with rh365 and for a reasonable period thereafter to handle any disputes or inquiries.
• Closed Accounts: After account closure, we retain certain information for up to seven (7) years to comply with Philippine anti-money laundering regulations, tax laws, and gaming regulatory requirements.
• Transaction Records: Financial transaction records are retained for seven (7) years as required by Philippine banking and financial regulations.
• Marketing Data: If you opt out of marketing communications, we retain minimal information necessary to honor your opt-out preference.
• Legal Holds: Information subject to ongoing legal proceedings, investigations, or regulatory inquiries is retained until such matters are resolved.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention and destruction policies.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and applicable Philippine data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your personal data in a commonly used electronic format.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your account settings, or contact customer support for assistance.

7.3 Right to Erasure

You have the right to request deletion of your personal information, subject to our legal and regulatory retention obligations. Please note that we may be required to retain certain information to comply with Philippine laws even after you request deletion.

7.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time through your account preferences.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12. We will respond to your request within thirty (30) days, as required by Philippine data protection regulations. We may request additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

rh365 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content and advertisements.

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality, account access, and security features	Session / Persistent
Performance Cookies	Collect anonymous usage data to improve platform performance and user experience	Persistent
Functionality Cookies	Remember your preferences, language settings, and personalization choices	Persistent
Marketing Cookies	Track your activity to deliver relevant promotional offers and personalized content	Persistent

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive warnings before cookies are stored. However, disabling essential cookies may affect platform functionality and your ability to access certain features. Please consult your browser's help documentation for specific instructions on managing cookies.

9. Third-Party Links

Our platform may contain links to third-party websites, including game providers, payment processors, and partner services. This Privacy Policy applies only to rh365 and does not cover the privacy practices of third-party websites. We are not responsible for the privacy policies or practices of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

rh365 services are intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected personal information from someone under the legal gambling age, we will take immediate steps to delete such information and terminate the associated account. Parents or guardians who believe their child has provided personal information to rh365 should contact us immediately.

11. International Data Transfers

Your personal information is primarily processed and stored within the Philippines. In some cases, we may transfer personal information to service providers located outside the Philippines for processing purposes. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with Philippine data protection standards, including the use of standard contractual clauses and verification that recipient countries provide adequate data protection.

12. Changes to This Privacy Policy

rh365 reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated to registered users via email notification and/or prominent notice on our website. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of our services after policy modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy, our data practices, or your privacy rights, please contact our Data Protection Officer:

• Data Protection Officer
• Email: [email protected] (displayed as plain text)
• Website: https://rh365.cam
• Live Chat: Available 24/7 through our platform

We are committed to addressing your privacy concerns promptly and transparently. Our Data Protection Officer and customer support team are available around the clock to assist Filipino players with privacy inquiries, data access requests, and any other data protection matters. We aim to respond to all privacy-related inquiries within thirty (30) days as required by Philippine data protection regulations.

14. Complaints and Regulatory Authority

If you believe rh365 has violated your data protection rights or handled your personal information improperly, you have the right to file a complaint with the Philippine National Privacy Commission (NPC). Contact information for the NPC:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila
• Email: [email protected]
• Website: https://www.privacy.gov.ph

However, we encourage you to contact us first so we can address your concerns directly and work toward a satisfactory resolution.